Twitch is refunding subscriptions to banned streamers following a Dexerto investigation. An attorney has also asked for affected users to reach out, in order to pursue a “potential class action” suit.
On April 3, Dexerto published findings that permanently banned streamers and streamers with deleted accounts had continued to receive payments from subscribers, even though their channels were completely inaccessible. Twitch’s public policy states that their recurring subscriptions should have been canceled.
Two of the indefinitely banned streamers were also unbanned within 24 hours after Dexerto reached out to Twitch for comment.
The Amazon-owned platform said that these situations were “edge cases” but confirmed that all banned streamers have a “grace period” before their subs are canceled. The length of the grace period was not specified.
In the time since, subscribers have begun to receive refunds or had their ongoing subscriptions canceled, but it’s not clear how many users will be getting money back.
Twitch starts refunding users who subscribed to permabanned streamers
Dexerto has reviewed screenshots from users who kept paying for their subscriptions to banned streamers.
In one instance, a user who subbed to SokkzVR, a streamer we named in our report, said, “Twitch just issued me a refund for March and April for sub to Sokkz. However, I never paid for April. So, I just got free money from them.”
Dan Saltman, another streamer, says his subscribers have been refunded as well. “They are finally canceling subscriptions to me today,” he said on April 7.
Despite his account being deleted in November 2024, Dan continued to be paid by Twitch with his last payment coming on March 13, 2025.
Another permabanned streamer, Vyolent, came forward the day our report was published. He was banned in July 2024, and on April 4 one of his subscriber’s six-month recurring sub was finally canceled.
According to Vyolent, the subscriber received an email from Twitch alerting him to expect a refund. It’s not clear if this refund will also include their prior six-month subscription from July 2024 to January 2025.
Attorney Tom Kherkher, who specializes in suing “mega corporations,” has been speaking to subscribers about a class action lawsuit.
“This problem is bigger than I thought. If any victims of this would like to speak to a lawyer about starting a potential class action… DM me,” he said in response to one user who said they had their refund request denied.
Kherkher appeared on the H3 podcast on April 7, and called the issue a “huge deal” and that he’s since had “a lot of victims come out and speak with me.”
Furthermore, more streamers are coming forward and revealing they’ve continued to receive payments.
(segment begins at 2:22:12)
Kherkher doesn’t believe Twitch’s “grace period” reasoning would fly, adding that this situation is “between negligence on the low end and affirmative fraud on the other.
“I believe it’s some form of a deceptive trade practice. You can’t be willfully ignorant and collect that much money.”
The attorney says he’s optimistic that a lawsuit will be filed “very shortly” and once that happens, Twitch will have to preserve its files.
Dexerto has reached out to Twitch for comment.
Content shared from www.dexerto.com.