Photo Credit: Melanie Pongratz
As an alternative to music streaming giants like Spotify and Apple Music, Deezer is a solid platform with many features. But when Deezer keeps crashing on your smartphone, it’s frustrating. Here are ways to fix it.
If you’ve ever looked for high-quality music streaming services as alternatives to Apple Music or Spotify, you’ve probably heard of Deezer. Based in France, Deezer is an excellent service with many little-known features like real-time lyric sync and translation and identifying a song with its Shazam-esque SongCatcher.
But like any streaming platform, there can be hiccups in service, resulting in connection issues. If you’re experiencing crashing or errors playing your music on Deezer, we’ll walk you through troubleshooting the most common problems.
Deezer Keeps Crashing: Android
Sometimes all it takes is closing the app and relaunching it to fix any issues. If that doesn’t work, the next step should always be to restart your device. Most issues not resolved with an app relaunch are fixed with a simple reboot. While you’re at it, this is a great time to check your internet connection and make sure there are no outages or anything that could interfere with an app not working correctly.
How to Clear Cache in Deezer on Android
Clearing the app cache is an excellent way to refresh the app without reinstalling it on your device. Clearing the cache removes files the app has downloaded to save time and might resolve any problems you’re having connecting to Deezer’s servers.
- Tap and hold the Deezer app icon.
- Select App Settings to get to the settings page.
- Find and press Clear Cache.
- Restart the app and sign back in.
If that doesn’t work, try uninstalling the app. Sometimes files can get corrupted during an update; a fresh install will fix it if clearing the cache hasn’t already.
How to Uninstall Deezer on Android
- Tap and hold the Deezer app icon.
- Select Uninstall and confirm you want to delete it.
- Open the Google Play Store.
- Search Deezer and reinstall the app.
- Sign back in and verify the crashing has stopped.
If you’ve tried everything here and Deezer is still crashing, you may need to wait for the app to update. Sometimes when apps are updated, they can have issues on certain types of devices until the developers issue a fix. Developers release bug fixes in the form of a new app update.
Deezer Keeps Crashing: iOS
Sometimes all it takes is closing the app and relaunching it to fix any issues. If that doesn’t work, the next step should always be to restart your device. Most issues not resolved with an app relaunch are solved with a simple reboot. This is also a great time to check your internet connection and make sure there are no outages or anything that could interfere with an app not working correctly.
How to Clear Cache in Deezer on iOS
- Tap the Settings app to open it.
- Scroll down to find Deezer on the list.
- Tap Deezer and search for Clear Cache.
- Tap the toggle to clear the app cache.
If that doesn’t work, try uninstalling the app. Sometimes files can get corrupted during an update. A fresh install will fix it if clearing the cache hasn’t already.
How to Uninstall Deezer on iOS
- Tap and hold the Deezer app icon.
- Select Delete and then confirm you want to delete it.
- Open the App Store.
- Search Deezer and reinstall the app.
- Sign back in and verify the crashing has stopped.
If you’ve tried everything here and Deezer is still crashing, you may need to wait for the app to update. Sometimes when apps are updated, they can have issues on certain types of devices until the developers issue a fix. Developers release bug fixes in the form of new app updates.
Trying the above suggestions will resolve most issues when Deezer keeps crashing. If you’ve got another fix not listed here, or another issue we didn’t address, let us know in the comments.