Some TikTok users have been reporting that every time they open the app they are asked to input their birthday — but what is actually causing this, and is there a way to fix it?
ByteDance-owned TikTok is the most popular social media platform out there right now, with a constant influx of new users joining the platform to create and view content. The site is constantly adding new features to improve people’s experience on the app, however, people frequently report some strange technical issues when using TikTok.
This has ranged from comments sections that don’t load, to videos not appearing, and one reoccurring issue that has been frustrating users across the platform sees the app asking people to input their birthday repeatedly.
It’s normal for TikTok to ask you to verify your age, as there are different rules and features available on the site for different ages. In October 2022, the app announced they would be raising the minimum age requirement to host a live from 16 to 18.
However, users have claimed that they are being asked to enter their birthday multiple times in one day, with seemingly no way to stop it from happening.
This appears to be some sort of glitch on TikTok’s end in many cases, though it’s not exactly clear what causes it.
TikTok is continuing to be one of the most popular social media platforms out there.
How to fix the birthday glitch on TikTok
Unfortunately, there isn’t a concrete way to fix this issue if you are experiencing it, however, there are several things you can try to see whether it will help your app return to normal.
If the birthday prompt keeps reappearing even if you’ve already responded to it, try these steps to see whether they resolve the issue:
- Log out, then log back in again — To log out of your account go to the profile tab, click the three lines in the top right, then ‘Settings and privacy.’ Scroll to the bottom and then tap ‘Log out.’
- Delete and reinstall the app — If logging back into your account didn’t stop the issue, you could also try deleting TikTok and then re-downloading it (note: If you delete the app, it will also automatically delete all your saved drafts, so make sure you back up any content you want to keep to your camera roll before you try this.)
- Contact TikTok Support — If you want to make sure the issue doesn’t lie with your account, you could try contacting TikTok Support via their Twitter account to find out whether the glitch can be fixed.
As with any technical issue like this, there will likely be a fix for it soon, but the glitch continues to pop up on the app.
If you want to learn more about how to use TikTok, you can check out our other guides here:
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