Photo Credit: Deezer
When you’re having trouble with Deezer not working, it can be a frustrating problem. We’ve compiled a list of the best steps to fix it.
While not as well-known as music streaming giants Apple Music and Spotify, Deezer can hold its own against its competitors and often appears in the top five streaming app lists. With lots of great features and an interface reminiscent of Spotify for those who might have just migrated to the platform, Deezer is a reliable service. If you ever have trouble with Deezer not working correctly, read on for steps to fix it so you can get back to listening to your favorite songs.
Why is Deezer Not Working?
You might experience connectivity issues with any streaming service on your device for many reasons, most of which are related to your WiFi or data connection. Failing that, the next thing you should do is restart the app. It’s incredible how many problems are solved with a simple app restart. If Deezer still isn’t working, the next step should be to restart your device.
How to Restart Most Android & iOS Devices
- Hold down the power button on your device.
- Tap the restart button on the screen when it appears.
- Confirm and let your device restart.
- Open Deezer and see if it’s working.
Clear Deezer’s Cache
If restarting the app and your device hasn’t solved the problem, it’s time to clear Deezer’s app cache. Clearing an app’s cache removes any downloaded files that might interfere with it working correctly, but it also clears any custom settings you might have set. To clear Deezer’s cache:
- Tap the Settings icon on your device.
- Tap Apps and scroll to find Deezer.
- Choose the Storage option and Clear Cache.
- Sign back in and verify that Deezer is working.
Check Your WiFi or Network Connection
Streaming services like Deezer won’t play without a WiFi or data connection unless you download your music. Poor to no service can explain why an app isn’t working. Ensure your device isn’t in airplane mode, which also interferes with streaming services.
Reinstall Deezer
If Deezer still isn’t working correctly after trying everything above, it’s time to reinstall the app — especially if this is the only app behaving strangely. To reinstall Deezer:
- Open the Play Store or App Store and search for Deezer.
- Tap Deezer and select Uninstall under the available options.
- Confirm you want to uninstall it, and then click Install to reinstall it.
Following the steps outlined above should solve any Deezer issues you might encounter. Please let us know if you have a problem or solution related to Deezer that isn’t covered here.